客户案例研究
Ocean Tree 潜水中心如何借助 Dive Admin 实现运营变革
Ivan Lavelle, Ocean Tree Dive Centre — Bali, Indonesia.
Streamlined bookings, paperless SSI workflow, and a platform built by people who actually understand running a dive centre.
概览
- 客戶
- Ocean Tree Dive Centre
- 位置
- Bali, Indonesia
- 审阅者
- Ivan Lavelle
- 培训机构
- SSI
- 产品
- Dive Admin
- 评分
- 5 / 5
成果
挑战：同时应对预订、沟通与文书工作
在切换至 Dive Admin 之前，Ocean Tree 潜水中心的预订、客户沟通、日程安排和文书工作分散在多个互不关联的系统中。结果与大多数成长中的潜水中心所面临的痛点如出一辙：不必要的行政负担和低效的客户体验。
对于一家在巴厘岛管理日常潜水、课程及行程、员工与学员混合编队的繁忙运营机构而言，每一分钟浪费在系统间复制粘贴上，就是少了一分钟服务眼前的潜水员。
Photo: oceantreebali.com
解决方案：一个专为潜水中心打造的平台
Since implementing Dive Admin, Ocean Tree manages bookings, staff scheduling, customer records and daily operations in one place — instead of stitching workflows together across multiple tools. Ivan describes the change as completely transforming the way we manage operations.
让 Ocean Tree 团队印象深刻的，不仅仅是整合本身，更在于 Dive Admin 并不像一个被硬套进潜水行业的通用预订系统——它由真正了解潜水中心工作流程的人设计而成。
“What really stands out is that the people behind Dive Admin genuinely understand the diving industry and how a real dive centre operates. It doesn’t feel like generic booking software adapted for diving — it feels like a system designed by people who truly understand the day-to-day realities, pressures and workflow of running a dive business.”Ivan Lavelle — Ocean Tree Dive Centre, Bali
日常中的具体体现
- 集中管理潜水员档案、证书、体检记录及历史信息
- 每日行程与潜水排班，包含员工分配
- 客户沟通与预订绑定，无需单独收件箱
- 电子表格与免责声明——告别纸质追踪
- 集成开票与在线支付
- 在旺季也能稳定运营，而非仅限淡季
SSI 集成：减少文书，加速预订
SSI ↔ Dive Admin 课程同步，内置于产品中。
对于 SSI 潜水中心而言，认证及课程转换的文书工作是团队持续的时间负担。Dive Admin 原生的 SSI 集成消除了大部分此类开销，并将预订流程端到端贯通。
对 Ocean Tree 而言，这一影响是切实且立竿见影的：
- 大幅减少文书工作 ——减少人工数据录入，减少需要追踪的表单。
- 改善客户旅程 ——从咨询到获得潜水认证的流程更加顺畅。
- 加快咨询→预订转化 ——咨询在销售漏斗中流转效率显著提升。
倾听需求的支持服务
在繁忙的潜水运营中引入任何新系统都存在风险——团队需要在每天接待客人的同时学习新工具。Ocean Tree 特别提到了 Dive Admin 在过渡期间提供的支持。
“The support team has been excellent throughout, always responsive, helpful and open to feedback, which makes a huge difference when implementing new systems within a busy operation.”Ivan Lavelle — Ocean Tree Dive Centre, Bali
Ivan 的完整评价
Working with Dive Admin has completely transformed the way we manage operations at Ocean Tree Dive Centre. Before switching, we were juggling bookings, customer communication, schedules and paperwork across multiple systems, which created unnecessary admin and slowed down the customer experience.
Since implementing Dive Admin, everything is far more streamlined, organised and efficient. The platform has made it much easier to manage bookings, coordinate staff schedules, track customer information and keep daily operations running smoothly, even during our busiest periods.
What really stands out is that the people behind Dive Admin genuinely understand the diving industry and how a real dive centre operates. It doesn’t feel like generic booking software adapted for diving, it feels like a system designed by people who truly understand the day-to-day realities, pressures and workflow of running a dive business.
The SSI integration has also been a huge advantage for us. It has significantly reduced paperwork, improved the overall customer journey and helped us move enquiries through the booking process much faster and more efficiently.
The support team has been excellent throughout, always responsive, helpful and open to feedback, which makes a huge difference when implementing new systems within a busy operation.
We would highly recommend Dive Admin to any dive centre looking to modernise their operations, reduce admin workload and create a smoother, more customer-focused experience for both staff and guests.
— Ivan Lavelle, Ocean Tree Dive Centre, Bali
常见问题
Ocean Tree 潜水中心是什么？
Ocean Tree 潜水中心是一家位于印度尼西亚巴厘岛的潜水中心，提供潜水培训、带领潜水及行程服务。他们切换至 Dive Admin，将预订、客户沟通、日程安排和文书工作整合到一个平台。
Ocean Tree 在使用 Dive Admin 之前用的是什么？
用于预订、客户沟通、日程安排和文书工作的多个独立系统。Ivan Lavelle 将其形容为"杂耍"——这造成了不必要的行政负担，也拖慢了客户体验。
实施 Dive Admin 后发生了哪些改变？
一切都大为精简、有序且高效。预订、员工排班、客户档案和日常运营运转顺畅——即使在全年最繁忙的时期亦是如此。
SSI 集成带来了哪些帮助？
SSI 集成显著减少了文书工作，改善了整体客户旅程，并帮助 Ocean Tree 更快、更高效地将咨询转化为预订。
Ocean Tree 会推荐 Dive Admin 吗？
是的。Ivan Lavelle 强烈向任何希望实现运营现代化、减少行政工作量、为员工和学员打造更顺畅、更以客户为中心体验的潜水中心推荐 Dive Admin。